There are still some delays on stock getting to us from EU locations. Please note that local duties and taxes are likely to be charged on shipments to the EU and other non-UK destinations.
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FAQ's

Frequently Asked Questions

 

 


 

Which printing process should I choose?

 

  • Screen Printing: Best for solid colours and most economical for bulk orders 
  • DTG: Best for gradients or photographic prints and low order quantities 
  • We also offer Embroidery, Special FX and Giclee Printing. 

 


 

What are the artwork upload

specifications? 

 

DTG: 

  • Artwork must be submitted in a .tiff or .png format 
  • No fades and edges must be crisp 

 

Screen Printing: 

  • Artwork must be submitted in a .eps / .svg / .ai or a high resolution psd/tiff 
  • Edges of your artwork must be crisp 
  • Halftones should be avoided where possible and completed by us (£15 charge) or by customer following to our settings and methodology. 

 


 

What is the usual turnaround for an order? 

 

  • DTG: 12 working days 

 

  • Screen Printing: 14 working days 

 

  • Labelling adds 1-3 working days on top of the printing (This depends on the quantity and detail of the labels) 

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All estimates are a production aim, not a guarantee. This estimate is a timeframe for when we ship the item, not for when it arrives at your doorstep. 

 


 

Can I order a sample product? 

 

Sample orders are available to order. As DTG printing only requires a minimum order of 1 unit, this allows you to order a sample garment through selecting DTG processing on your product page. 

 


 

What are the MOQ’s

(Minimum Order Quantities)?  

 

 

  • Screen Printing: 20 units per design 

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  • DTG and Embroidery: 1 unit per design 

 

Can you split MOQ orders

in ink/garment colours? 

 

Unfortunately, when choosing screen printing, splitting your minimum order of 20 units between different inks and garment colour is not possible.  

You must have a MOQ of 20 units that are the same design, inks and colour. However, you can split these 20 units into different sizes.   

 


 

What are shipping fees and times? 

 

We Offer:

  • DPD Local Tracked: £7.50 

 

  • We also ship using Royal Mail, RM International and UPS Express Saver, however shipping costs vary with size, weight and quantity of your order. 

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  • Customer collection is free if you live locally and feel like popping into the studio. 

 


 

Do you put labels in the garments? 

 

We do offer a labelling service with our order. 

Labels have a minimum order of 50 units and vary in price depending upon which printing process you choose. (SP: £1 per unit, DTG: £1.30 per unit and no decoration is free.) 

You can find out more here.

 


 

Are there any added charges? 

 

All our quotes are excluding VAT and delivery charges. 

Other than this, added charges can include: 

  • Rush Order charge 
  • Colour mixing 
  • Special FX/Metallic/ Fluro inks 
  • Coloured units require an extra screen to create a white base for further colours added, so will be quoted as a 2-colour design 

 

Do you offer Embroidery services? 

 

We do! While it’s new, we now have an embroidery machine in the studio.

This option has not yet been uploaded to the website, but be sure to drop us an email and we can process an embroidery order/quote through for you. 

 


 

Is there a cancellation fee? 

 

If the units are yet to be ordered, then cancelling your order with us is not a problem.

However, if the garments have already been ordered or recieved in the studio, then we cannot return the items without incurring a returns fee of 25% of the garment cost + shipping that you would have to pay for.  

 


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